| Q |
Do I need any special equipment to use this service? |
| A |
No you don't need equipment or software. We have the special
equipment and the platform from which this system operates so
you need not buy anything to use this service. You simply access the
system by phone dialing your assigned toll free number or the Web.
|
| Q |
Do I need to set up a special phone line in my office or home? |
| A |
No. Your service is hosted on our network and works for you 24/7 without
the installation of additional lines or disruption to your existing phone
service. When a call is placed to your number, our system accepts the
call and plays your personal greeting. If you have configured mailbox
extensions, your callers can access them from your main greeting. Once
your greeting has played in its entirety, the system will prompt your caller
to leave you a message.
|
| Q |
How do callers connect directly to me? |
| A |
Enabling ConnectLive will allow callers or prospects to connect directly to
you by pressing 0 at any time during your greeting.
If callers elect to leave you a voicemail or fax, we store the message in
your secure Inbox and you can retrieve the messages via phone or online
at your convenience. Either retrieval method is cost free.
|
| Q |
Can I be notified when a voice mail or fax is waiting for me? |
| A |
Enabling Message Notification will inform you when you receive new
voicemail messages or faxes.
|
| Q |
How many calls can I receive simultaneously? |
| A |
There is virtually no limit to the amount of calls the system can accept
at any given time. Our extensive network and call capabilities ensure that
your prospects and associates will always be able to reach you. If you
need to quantify this, imagine 1000 callers dialing your toll free number
at the exact same time............
there will be no busy signals heard by any of the callers.
|
| Q |
How do I play my messages? |
| A |
To access your messages, dial your assigned toll free number and press
* when your greeting begins to play. You will be prompted by the system
to enter your 4- 6 digit passcode. Then simply follow the easy instructions
to play your messages. You can also manage your messages online by
accessing your Telecommunications Center account with your number
and passcode. Either method of retrieval is cost free.
Faxes are viewable and printable online as well so if you currently pay
for a service to send faxes to your email, you can delete that service.
The system automatically recognizes a fax signal and accepts the fax,
convert it to a "tif" format and sends it to your inbox.
|
| Q |
I want to record or change my greeting on my voicemail.
How do I do this? |
| A |
Telecommunications Center provides flexible greeting options. By accessing your greeting menu, you can record new greetings,
download pre-recorded professional greetings, link your greeting to another Telecommunications Center user, or setup an
introductory/closing greeting.
|
| Q |
How many personal greetings can I store in my voicemail? |
| A |
When you re-record a personal greeting, the system will ask you if you want to archive your old greeting. The system will allow you to use your new greeting, or switch back to your previous greeting at any time.
|
| Q |
What are professionally recorded greetings? |
| A |
Some customers choose to have the outbound greetings and messages for their Telecommunications Center recorded professionally depending on how polished or sophisticated they want to sound to their callers. Most users simply record their own messages successfully.
Many parent companies have established professional, pre-recorded greetings for use by their distributors and employees. These greetings assist you in presenting the company by using a proven message that is professionally recorded. Of course, at any time you could choose to have your greetings and messages professionally recorded.
|
| Q |
Can I download a greeting that someone else is using? |
| A |
Yes, you can link your greeting with another Telecommunications Center user. This option is very popular for customers that are affiliated with the same company. To link your greeting, you can access the greeting menu or call a Customer Care Associate for assistance. You will need to know the Telecommunications Center number of the person you want to link with.
|
| Q |
How long can outgoing messages be? |
| A |
Your outgoing message can be up to 5 minutes in length on 'each' of your 10 extensions.
|
| Q |
How long of a message can a caller leave? |
| A |
Your account will accept a callers message up to 3 minutes in length.
|
| Q |
How many messages can be stored in my voicemail box,
and for how long? |
| A |
You can have 5000 messages stored in your voicemail box, you have 30 days from the date that a voicemail message has been deposited in your Inbox until that message is deleted on a first in first out basis.
|
| Q |
Can I use my Telecommunications Center number to call someone? |
| A |
Telecommunications Center has a calling card feature which will allow you to make calls anywhere in North America. To access this feature, press 3 in the Main Menu and enter the number you want to call.
|
| Q |
What happens if someone faxes a document to my
Telecommunications Center number? |
| A |
When someone faxes to your Telecommunications Center, the system recognizes the fax tone, receives the fax, and stores it in your Inbox. You can then have it delivered to your fax machine or view the fax in your inbox online.
|
| Q |
Is there a way to set up the Telecommunications Center to automatically rotate and distribute callers evenly to several
phone numbers or locations? |
| A |
A sales company may want to have calls rotate evenly to many agents. Also, a rotational number or "Co Op" could be used when a group of people wish to share advertising costs.
For example, four people place an add for $400.00 all paying $100.00.
The Rotational Number would go on the advertisement and all four people's Telecommunications Center numbers would be uploaded onto the Rotational Number and the system would rotate the calls that come in so each person gets an equal share.
A Rotational Number is $9.95 per month additional and only one person in the group needs to have it but all the numbers that will be rotated to, must be Telecommunications Center numbers.
|
| Q |
Telecommunications Center has many features, what if I only need to use a few features? |
| A |
The system has many features that you can choose to use at any time and they are all included in your monthly flat rate. You may set up and utilize as many features as you require.
|
| Q |
I have an existing toll free number. Can I transfer the number to my Telecommunications Center or can I choose my own number ? |
| A |
We cannot transfer your existing number. We do not provide 'vanity' numbers.
|
Below is a list of our most frequently asked questions which we hope will help address your requirements.
