Why are there restrictions on calling toll free numbers from mobile phones in some countries
When it comes to mobile-to-toll-free, there are countries where a mobile carrier would not allow calls to toll free numbers of other operators merely because they cannot agree on pricing. This usually happens across Europe where mobile carriers (namely Vodafone, Orange, T-Mobile, etc.) ask for ridiculous amounts per minute from the toll free provider. To understand why this is, you have to understand the flow of cash in this toll free business. Let’s choose UK for an example: Say British Telecom gives you a toll free number. Normally, it is the receiver who pays for thWhen it comes to mobile-to-toll-free, there are countries where a mobile carrier would not allow calls to toll free numbers of other operators merely because they cannot agree on pricing.
This usually happens across Europe where mobile carriers (namely Vodafone, Orange, T-Mobile, etc.) ask for ridiculous amounts per minute from the toll free provider. To understand why this is, you have to understand the flow of cash in this toll free business.
Let’s choose UK for an example: Say British Telecom gives you a toll free number. Normally, it is the receiver who pays for the calls. That would be you. You pay BT for each minute of incoming call. Now, if the call was ORIGINATED in BT’s network, all for the best, BT is making nice money.
However, if the call was originated in a different network, BT will have to pay that network a per-minute for the call (since that network’s customer is NOT paying anything – toll free, right?). While BT may ask for 3p per minute from you, it is at the liberty of the originator to ask for as much as they want.
In this case, a mobile operator like Vodafone will ask for an incredible 10p/min, making the call a loss on BT’s part. For this particular reason, BT simply won’t allow calls from Vodafone to that BT owned toll free number unless you pay more than 10p/min to them.
This generally happens in Europe and there are just a few carriers accepting calls to toll free from mobile phones. In all cases, those toll free numbers are more expensive in order to cover the costs. That is why we cannot guarantee that all mobiles can reach a toll free numbers (notice the lack of mentioning a particular country).
We do not have control over the agreements in place between local carriers in that country.
I hope I made it clear now. It’s a game, it may work or it may not. It needs to be tested on a case-by-case basis. This is not a limitation of our network, all providers will suffer from the same.
More information about international toll free numbers - either http://international-phone-numbers.com or http://www.namada.com/international-toll-free-numbers.html


Post new comment